Oracle Cloud Managed Services
Oracle Cloud Managed Services
Kayla Flint
Principal
Meghan Loomis
PHR
Principal
Nathaniel Pease
Principal
Bradley Fisher
Director
Jeffrey Haynes
Director
Baker Tilly's Oracle Cloud Managed Services optimize your technology investment and liberate your staff from routine maintenance, enabling them to concentrate on key organizational priorities and strategies.
Post go-live support options
Baker Tilly offers three post go-live support service tiers for clients, dedicated to ensuring sustained success with their Oracle Cloud solutions and fostering the growth of resources primed to become proficient process and system administrators. Each managed service option is meticulously designed to establish a foundation for long-term cloud success. Interested in what option is best for your organization?
Oracle Cloud Upgrade+ Services
With Upgrade+ Services Baker Tilly owns the intake, prioritization and deployment recommendation readout of Oracle's quarterly release enhancements. This comprehensive service package also includes quarterly assessments, aimed at eliciting feedback on satisfaction levels with your existing Oracle solutions, identifying improvement opportunities, aligning strategic priorities and tracking progress in continued system administrator development.
- What it solves
- How it works
What it solves
- Provides a proven strategy and protocol for the intake of Oracle's rapid release of quarterly enhancements
- Promotes the continuous improvement solutions and the alignment of change management strategies
- Allows your Oracle system administrators to focus on developing new skills required for their role
- Allows administrators to focus on supporting end users and the stabilization of new processes and technology
How it works
- Baker Tilly teaches client administrators how to intake, assess, prioritize and plan for Oracle quarterly enhancements.
- Baker Tilly provides ongoing checkpoints to ensure that your Oracle investment and expected associated benefits are being realized.
This includes:
- Oracle release assessments in the context of YOUR requirements, design, configuration and KPI’s.
- Recommendations, considerations and execution strategies for configuration, process and people optimizations
- ‘Phone a friend’ support to aid in questions when executing updates and deploying associated change management
Oracle Cloud Extended Services
Extended Services includes all of the benefits of our Upgrade+ Services along with providing ongoing issue resolution and end-user support. A core objective of our Extended Services is to collaborate with and cultivate your team of Oracle system administrators. This involves aiding in new configurations, conducting issue research, implementing change management and strategizing Oracle communication approaches.
- What it solves
- How it works
What it solves
- Limited experience with supporting users, new processes and new tools and technology
- Lack of exposure to end user questions and issues that require immediate resolution
- Provides a proven strategy and protocol for the intake of Oracle's rapid release of quarterly enhancements
- Inexperience with product governance and change management strategies for cloud solutions
How it works
- Baker Tilly partners with your Oracle administrators to continuously teach skills for researching the root cause of issues, answering end-user questions and resolving "real" incidents as they occur
- Baker Tilly provides extended knowledge transfer and training for your Oracle administrators.
This includes:
- Assistance with new configuration requests
- Issue research and corrective action coaching
- Oracle communication and service request escalation strategy insight
- Change management and documentation coaching
- Oracle learning path guidance
Oracle Cloud Managed Services
Oracle managed Services offer long-term support for Oracle Cloud applications when internal capacity or desire to maintain them is lacking. Through Baker Tilly's Value Architects™, clients receive tailored support, including a ticketing system, service level agreements and transformation services for quarterly releases.
- What it solves
- How it works
What it solves
Existing structure, skills or capacity to support and maintain the Oracle Cloud application does not exist or is not desired.
How it works
- Provides access to Baker Tilly experts that act as an extension of your team to support and maintain Oracle Cloud application end-users and configured solutions.
- Defines a tailored support structure that includes a ticketing system and agreed upon Service Level Agreements.
- Includes all Upgrade+ Services to support the intake of Oracle quarterly enhancements