Mortgage Center of Excellence
Mortgage Center of Excellence
Michelle Doyle
Principal
Jim McCracken
Director
Kevin Schalk
CPA
Principal
Janet Twombly
Director
With continued changes in regulations and market pressures, lending organizations are challenged to be efficient and compliant.
Baker Tilly created the Mortgage Center of Excellence to meet this challenges with an end-to-end suite of solutions designed to help organizations navigate the complexities of the ever-changing residential mortgage landscape.
We assist mortgage lenders, banks, credit unions and other financial institutions with dedicated mortgage regulatory compliance and risk advisory, along with specialized financial services that produce meaningful outcomes.
Baker Tilly’s multi-faceted team provides deep mortgage expertise and digital technology exposure necessary to support our clients from all angles—keeping them agile and sustainable in a quickly-evolving environment.
Get to know the MCOE
We offer a variety of mortgage compliance services designed to walk you through even the most complex compliance issues. Let our team of seasoned mortgage compliance and quality control (QC) experts transform your compliance and QC into profit centers for your organization.
- Mortgage compliance
- Quality control
- Servicing
Quality control
An effective and meaningful quality control program is a critical component of a safe and sound origination strategy. Successful quality control programs create a feedback loop that helps identify potential areas of risk in the origination process.
Our experienced and skillfully managed quality control team delivers high value on-time audit results and reporting. We leverage an industry leading platform which provides clients with efficiency, precision and becomes their system of record.
Servicing
Baker Tilly offers a dynamic quality control review platform for loan servicing. Our extensive expertise in loan servicing allows us to specialize in both general servicing and default servicing activity. We follow FHA, FNMA, FHLMC, and VA guidelines, and all reviews include regulatory requirements. Additional client specific requirements, such as OCC or internal policies can be added to the review process if desired. Our team has been very successful in assisting clients in identifying issues and mitigating potential loss or regulatory issues.
Why is Baker Tilly the premier mortgage compliance group?
We work closely with regulators to gain a clear understanding of the application of federal and state laws related to mortgage lending and servicing. This relationship allows us to assist our clients in understanding the complexity of compliance, develop strengths in key areas of risk, while turning compliance and quality control into a profit center for your company.
Baker Tilly is distinguished by its hands-on approach. We do not just audit and deliver reports to our clients. We have developed processes to consult and guide our clients through identifying and solving mortgage compliance issues. Our mission is to operate as an extension of our client’s organization — not just simply act as a vendor.
Even more, the specialization of our team goes beyond the compliance department. We have the ability to explore all aspects of our client’s operation and offer valuable insight for improvement.
Regulatory compliance is one of the largest challenges facing mortgage originators and servicers today. Navigating the complex web of “legalese” that makes up financial regulations can leave even the most compliance-savvy lender feeling lost and confused.
Financial institutions and independent mortgage bankers are continuing to shift their focus toward the modern borrower experience, defined by digitization and automation. At the same time, quality control services must keep pace with high demand and evolving compliance requirements.
Baker Tilly’s mission through our Mortgage Center of Excellence is to provide quality care to our clients while also staying on the cutting edge of the complexities of compliance and credit risk. We assist all types of financial institutions within the mortgage industry — mortgage lenders, banks, credit unions, payday lenders, consumer finance — and are committed to helping your institution in building a comprehensive internal compliance and enterprise risk management program that will withstand the most arduous of regulatory audits.
Baker Tilly’s mortgage compliance team provides the regulatory compliance, risk management, and digital technology understanding necessary to support our clients from all angles — keeping them agile in a quickly evolving environment. To help meet this growing need, The Compliance Group joined the Baker Tilly team in December 2021, bolstering extensive solutions in internal audit, cybersecurity, digital transformation and financial modeling by enhancing regulatory compliance and risk management services for the mortgage lending and servicing markets.
Our combined team’s deep understanding of managing the regulatory and risk obligations for the mortgage industry plus extensive financial services specialized knowledge and solutions creates a combination of skills, knowledge and bench strength to produce powerful outcomes for our clients and the market.
Solutions for all your needs
Regulatory Compliance: Alphabet Soup
Grow to greater heights. Stay on top of changing regulations with Baker Tilly’s regulatory compliance specialists.
Compliance+
Bringing you value beyond compliance
Compliance for Mortgage Lenders
The key to a successful mortgage enterprise is to establish a proficient compliance and quality control foundation.
Financial Crimes Solutions
Protect your organization, your customers, your community and the global economy. Bringing together BSA/AML/KYC/CFT solutions and investigative experience to strengthen your control environment, prevent and detect financial crimes and reduce regulatory risk.
Internal Audit
Leverage industry-specialized internal audit services for organizational success.
Mortgage Electronic Registry System (MERS) Annual Review
Baker Tilly’s mortgage compliance team conducts a review of your policies, procedures, controls, and practices in place to validate compliance with the MERS Membership Agreement requirements, including data standards.
Loan Servicing Quality and Compliance Solutions for Mortgage Servicers
Baker Tilly's extensive experience in mortgage loan servicing allows us to specialize in both general servicing and default servicing activity.
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