Client background

The client is a world-class entertainment and hospitality company that owns and operates or supports attractions, resorts and entertainment venues. With thousands of employees, both full time and seasonal part time, this large employee base works to support the attractions, live concerts, dining locations and venues.

The business challenge

As the client continues to grow and transform, their strategic plan laid a vision for the selection and implementation of a new human capital management and payroll solution to better enable them to effectively modernize their people processes – and transform its employee experience to a new era of digital connection from hire to retire.

The client was facing unique challenges such as:

• Many existing disparate applications to support their HR processes
• Significant seasonal employee base and thus high volume of key processes (hiring, onboarding and offboarding) on an annual basis
• Seasonal employee base subject to specific labor laws and employment regulations, resulting in critical reporting requirements
• Dynamic workforce that needed to ‘flex’ across multiple priorities, special projects or events
• Team members that do not have regular computer access
• Complex integration requirements with other existing cloud and on-premise systems

Strategy and solution

Baker Tilly led the client’s team through a phased-approach to evaluate various technology solutions against their current and future HR needs. Baker Tilly’s software evaluation approach focused on partnering with the client to:

• Identify critical and unique requirements for their future technology solution
• Conduct a market scan to identify potential technology vendors that aligned with the established criteria
• Evaluate and score of the solution options from RFP through demos

The selection process considered all aspects of the solution including functional and technical aspects of application as well as implementation considerations such as change management, data migration, integration, testing and post go live support.

Baker Tilly supported the client through the completion of the contracting process with the selected solution provider that best met the client’s specific needs and will enable better, more efficient processes for their future growth and success. The client is implementing the solution and will continue to work with Baker Tilly to implement a similar initiative in other areas of their business as well.