Client’s need

A city was having issues with its IT team’s ability to support the city’s growing need for technology-enabled services. The city needed to better understand gaps in its IT team’s knowledge and experience, and to identify improvements needed to better serve their community.

Baker Tilly solution

To identify the pain points associated with the current team, Baker Tilly met with various city leaders responsible for providing services to the community. We also met with IT team members to identify services currently provided, roadblocks encountered by the team and planned technology investments. Feedback from these meetings was incorporated into an assessment of the IT function.

Results achieved

Through the assessment, Baker Tilly identified multiple issues with the current IT environment, including out-of-support technology and significant network connectivity issues. We worked with the city to develop and implement a plan to significantly improve network performance, decrease service outages, improve data security and enable a more technology-first community strategy.

For more information on this topic, or to learn how Baker Tilly specialists can help, contact our team.